Data Protection Policy

Data Controller: Melid Hotel – Malatya, Turkey

This Data Protection Policy has been prepared to inform you about the processing of your personal data.

1. Data Controller

Melid Hotel, as the data controller, processes your personal data in accordance with applicable data protection regulations.

2. Personal Data Collected

The following categories of personal data may be collected and processed:

Identity Information: Name, surname, date of birth, nationality, ID/passport number
Contact Information: Email address, phone number, postal address
Accommodation Information: Check-in and check-out dates, room preferences, special requests
Financial Information: Payment details, billing information
Digital Data: IP address, browser type, website usage data, cookies

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

Managing your hotel reservation and accommodation
Fulfilling legal obligations
Improving service quality and guest experience
Communication regarding your reservation
Sending promotional materials and campaigns (with your consent)
Ensuring the security of the hotel premises

4. Legal Basis for Processing

Your personal data is processed based on the following legal grounds:

Performance of a contract to which you are a party
Compliance with legal obligations
Legitimate interests of the data controller
Your explicit consent (where applicable)

5. Data Transfers

Your personal data may be shared with:

Law enforcement authorities (as required by law)
Payment processors and banks (for transaction processing)
Channel management and booking platforms
Tax authorities and auditors (as required by law)

6. Data Retention Period

Your personal data is retained for the duration necessary to fulfill the purposes outlined above. After the retention period expires, your data will be deleted, destroyed, or anonymized.

7. Your Rights

You have the following rights regarding your personal data:

To learn whether your personal data is being processed
To request information about the processing of your data
To learn the purpose of data processing and whether it is used accordingly
To know the third parties to whom your data has been transferred
To request correction of incomplete or inaccurate data
To request deletion or destruction of your data
To object to any adverse outcome arising from automated data analysis
To claim compensation for damages arising from unlawful processing

8. Contact

To exercise your rights or for any inquiries regarding data protection, please contact us:

Email: info@melidhotel.com
Address: Melid Hotel, Malatya, Turkey

This policy was last updated in March 2026.