MELID HOTEL

Privacy Policy & Personal Data Protection Under Law No. 6698 (KVKK)

The information we collect during your visit to this website and your use of our services is subject to the terms of this Privacy Policy. By visiting this website (www.melidhotel.com) and requesting to use our services, you accept the terms set out in this Privacy Policy.

1. Data Controller

In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), your personal data is processed by Melid Hotel as the data controller.

2. Collection and Nature of Personal Data

Melid Hotel may collect your personal data in the following situations:

When you visit and navigate the website
When you make a reservation online
When you consent to receiving newsletters and promotional messages
When you contact us through the contact form
When you apply for a job

The following personal data may be processed:

Identity and contact information: Name, surname, gender, email address, phone number
Reservation and accommodation information: Check-in/check-out dates, number of guests, children's information, preferences
Billing and payment information
Marketing and communication preferences
Job application information: CV, cover letter and other application materials
Usage and security data: IP address, log records, cookie data, website usage information

Mandatory fields are indicated, and failure to provide this information may prevent your request from being fulfilled. You acknowledge that the personal data you provide to Melid Hotel is accurate, up-to-date and complete.

3. Purposes and Legal Grounds of Processing

Your personal data is processed in accordance with Articles 5 and 6 of the KVKK for the following purposes:

a) Execution of service and reservation processes
Creating reservations, providing accommodation services, processing payments and invoicing

b) Management of requests and complaints
Evaluating questions, requests and complaints to ensure customer satisfaction

c) Improving service quality and analysis
Improving website performance and user experience, conducting statistical analyses

d) Marketing and business communication
Communicating campaigns, promotions and informational content

e) Job application processes
Evaluating applications and identifying suitable candidates

f) Fulfilling legal obligations
Responding to requests from authorised bodies and ensuring regulatory compliance

Disclosure on Personal Data Processing for Sauna and Hammam Services

If you use the sauna and hammam facilities at Melid Hotel, your personal data may be processed in accordance with the KVKK as follows.

1. Processed Data

Identity and contact information
Reservation and usage information
Health data, if provided by you (e.g. chronic conditions, pregnancy, sensitivities, etc.)

2. Processing Purposes

Safe provision of sauna and hammam services
Personalisation of the service
Risk prevention and ensuring guest safety
Management of requests and complaints

3. Legal Grounds

Performance of contract and legitimate interest of the data controller (KVKK Art. 5)
Health data: explicit consent (KVKK Art. 6)

4. Data Transfers

Your data may be transferred to authorised public institutions and supporting service providers in accordance with Articles 8 and 9 of the KVKK. Health data will not be shared with third parties without your explicit consent.

4. Data Retention Period

Reservation and customer data: 5 years
Marketing data: 3 years from the date of last contact
Accounting and financial data: 10 years
Job application data: 2 years
Cookie and digital data: In accordance with applicable regulations

At the end of the retention periods, your data will be deleted, destroyed or anonymised.

5. Data Transfers

Your personal data may be transferred to the following parties in accordance with Articles 8 and 9 of the KVKK:

Service providers (hosting, software, reservation systems, etc.)
Business partners and suppliers
Authorised public institutions and organisations

6. International Data Transfers

Melid Hotel may transfer your personal data to service providers abroad when required. In such cases, the necessary technical and administrative measures are taken in accordance with the KVKK.

7. Your Rights

Under Article 11 of the KVKK, you have the following rights:

To learn whether your personal data is being processed
To request information if it has been processed
To learn the purpose of processing and whether it is used accordingly
To request correction of incomplete or inaccurate data
To request deletion or destruction of data
To know the third parties to whom data has been transferred
To object to the processing
To claim compensation for damages arising from unlawful processing

8. Contact

Email: info@melidhotel.com
Address: Cevatpaşa Mah. Turgut Özal Bulvarı No:18, Yeşilyurt/Malatya, Turkey

This policy was last updated in April 2026.

Privacy Policy & Data Protection